Help Desk and Help Desk Plus
With the Help Desk Plan, you gain access to an exclusive 24×7 remote monitoring system, and through the Engetron IoT mobile app, you can monitor all UPS parameters in real time. In this plan, your company receives technical support from Engetron’s specialized team, ensuring maximum performance of the electrical system and timely execution of preventive actions.
In addition, the customer may choose the Help Desk Plus plan and receive the right to one annual preventive visit performed by authorized and fully trained technicians for the managed UPS.
- 24/7 monitoring performed by factory technicians;
- Monthly reports with complete product information and variables managed by the software (voltage, consumption, temperature, etc.);
- Real-time access to all equipment data through the Engetron IoT App;
- Guidance for predictive and preventive actions that increase reliability and energy availability for the customer’s application.
