Prime Service and Prime Service Plus
Through the Engetron Prime Service Plan, you gain access to services that include predictive actions, preventive visits, inspections, defect correction, adjustments, testing, measurements, cleaning, assessment of operating conditions, repairs, and parts replacement.
Another advantage is having 24×7 remote management from the Service Center and the Engetron IoT mobile app, ensuring complete control of the installed equipment fleet.
In addition, the customer may choose the Prime Service Plus plan and gain access to full parts coverage (except batteries).
- Greater reliability for your power system;
- Remote firmware update for the UPS;
- Ensures parts replacement in corrective maintenance;
- Remote management of the installed fleet by a specialized 24×7 technical team;
- Real-time access to all equipment data through the Engetron IoT App;
- Maintenance cost control and reduction;
- Annual preventive maintenance and unlimited corrective services;
- Corrective service response time with a personalized SLA defined in the contract.
Note: Available only for Double Way Three-Phase UPS models.
